In a major boost for access to essential services, the bank is rolling out new branches equipped with biometric technology, aiming to slash wait times and serve underserved communities.
JOHANNESBURG – South Africans can look forward to a significant expansion of accessible government services with Standard Bank announcing it will launch 20 additional branches for Smart ID and Passport applications in early 2026.
The bank confirmed it has moved from the planning stage to execution, having procured all necessary devices and infrastructure. The rollout is part of a broader collaboration between the Department of Home Affairs (DHA) and major retail banks to bring essential services closer to the public.
The project is already in its pilot phase, with two branches currently testing the systems in real-world conditions. This critical step involves integrating with Home Affairs systems to ensure a seamless and secure process before a full-scale launch.
A Streamlined, High-Tech Process
The service is designed to eliminate the need for multiple trips to traditional Home Affairs offices. The process at an enabled Standard Bank branch will involve:
- Visiting the branch for a biometric verification, including fingerprint scanning and photo capture.
- Receiving assistance from a dedicated, specially-trained consultant.
- Submitting the application and making payment via Standard Bank’s internet banking platform.
- Receiving updates and collecting the finished document from the same branch.
“This streamlined process eliminates the need for multiple visits to DHA offices and significantly reduces waiting times,” the bank stated.
Focus on Rural and Underserved Areas
The 20 new branches have been “strategically selected” to ensure geographic diversity, with a specific focus on serving communities where access to DHA services is currently limited. The bank noted a strong focus will be on branches with a high concentration of clients who still hold the old Green ID Books.
While the exact locations are still being finalised, Standard Bank assured a balance between metro and rural branches.
This initiative is part of a massive national expansion. The DHA has a target of adding 100 new bank branches by March 2026 and 1,000 by 2029, through partnerships with all major retail banks, including Absa, FNB, Nedbank, and Capitec. The ultimate goal is a fully digitised process where Smart IDs and passports can be delivered directly to applicants’ doors.
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